Anker.ps Return Policy

Anker.ps Return Policy

At Anker.ps, we are committed to ensuring your complete satisfaction with our products.
If, for any reason, you are not entirely satisfied with your purchase, we offer a
straightforward return and refund policy to address your concerns.

3-Day Money-Back Guarantee

You may return undamaged products purchased directly from Anker.ps for a full refund
within 3 days from the date of delivery to the designated shipping address. To qualify for a return:

• Condition: Products must be undamaged and in their original condition.
• Packaging: Include all accessories and original packaging materials.
• Proof of Purchase: Provide valid proof of purchase from Anker.ps.

Return Process

1. Initiate a Return: Contact our customer support team at info@ngp.ps within 3
   days of receiving your product to request a return authorization.
2. Shipping: For non-quality-related returns, customers are responsible for return
   shipping costs. Ensure the product is securely packaged to prevent damage
   during transit.
3. Inspection and Refund: Once we receive and inspect the returned item, we will
   process your refund for the product's purchase price. Please note that original
   shipping fees are non-refundable.

Warranty Claims for Quality-Related Issues

Anker stands behind the quality of its products. All items purchased from Anker.ps are
covered by a limited warranty, starting from the date of purchase. The warranty period
varies by product category.

To make a warranty claim:

1. Contact Support: Reach out to our customer support team at info@ngp.ps with
   a detailed description of the issue, along with your proof of purchase.
2. Evaluation: Our team will guide you through troubleshooting steps to determine
   if your product is defective.
3. Return Shipping: For quality-related issues, Anker.ps will cover the return
   shipping costs.
4. Replacement or Refund: Upon confirmation of a defect, we will offer a
   replacement with a new or refurbished item of equal value. If a replacement is
   unavailable, a full refund will be issued.

Exclusions

The following situations are not covered by our return or warranty policies:

• Products without sufficient proof of purchase.
• Lost or stolen items.
• Products with expired warranty periods.
• Non-quality-related issues reported after 3 days of delivery.
• Damage resulting from misuse, unauthorized modifications, or external factors.
• Purchases from unauthorized resellers.

How to Contact Us

For any return or warranty inquiries, please contact our customer support team:

• Email: info@ngp.ps
• Phone: +970594706382
• Business Hours: We strive to respond to all inquiries within 24 hours, excluding
  weekends and holidays.

Note: This return policy applies only to products purchased directly from Anker.ps. For
purchases made by other retailers or third-party sellers, please contact them directly for
their return and warranty policies.

Anker.ps reserves the right to amend this return policy at any time. Please review the
policy periodically for any updates.